View Submissions
Every completed Chat Form submission is stored and accessible from the admin panel. You can browse the submission list, filter by date or user, and inspect individual responses in detail.
Navigate to Actions → Plugins in the agent sidebar, open your Chat Form plugin, and go to the Submissions tab.
Submission List
The submissions list shows a paginated overview of all recorded responses.
| Column | Description |
|---|---|
| Submitted At | The date and time the form was submitted. |
| User | The submitter's name and email, if available. Anonymous submissions are labeled Anonymous. |
| Questions answered | The number of questions that received a response in that submission. |
Filtering Submissions
Use the filter panel to narrow the list:
| Filter | Description |
|---|---|
| Start Date | Show only submissions on or after this date. |
| End Date | Show only submissions on or before this date. |
| User ID | Show submissions from a specific user account. |
Submission Detail
Click any row to open the full detail view for that submission.
The detail view shows:
- Submission metadata — submission ID, timestamp, user name, and user email.
- Answers — each question's text alongside the answer the user provided. Questions that were skipped due to conditional logic are not shown.
Anonymous Submissions
A submission is considered anonymous when:
- The form has no
user_emailquestion type, and - The submitting user has no authenticated identity associated with their session.
Anonymous submissions are stored and accessible like any other submission. The User column shows Anonymous and no email is available.
Submissions Across Versions
When you have multiple versions of the same form, the submissions list shows all submissions regardless of which version collected them. Each submission record stores the version number it was captured under, visible in the detail view.
For more information on how versions affect submissions, see Manage Versions.
Related Pages
- Export data — download submissions in bulk.
- Manage versions — understand how form changes affect submission history.
- Chat Form overview — full setup flow.