Logs
Open in CMSThe Logs screen shows the detailed log entries and system events from your agent's conversations, so you can trace errors and follow what happened in a conversation. Found in the agent sidebar under Analytics → Logs.
Filters
| Log Source | Choose Published Agent or Draft Agent. An option is disabled when that version of the agent does not exist yet. |
| Log Level | All Levels, Trace, Debug, Information, Warning, Error or Critical. Default: Information. |
| Start Date Time | Start of the time window. Defaults to 24 hours ago. |
| End Date Time | End of the time window. Defaults to now. Both dates are required. |
| Apply Filter | Loads the logs for the selected source, level and time window. |
| View toggle | The two icons at the right switch between the table view and the cards view. Wide screens open in the table view, narrow screens in the cards view. |
Log list
| Timestamp | When the entry was written. |
| Level | The log level, shown as a coloured chip. |
| Service | The service that wrote the entry. |
| Message | The log message. Long messages are cut off; hover to read the full text. |
| View | Buttons for the extra information the entry carries (see below). Shows - when there is none. |
| Load More | Appears below the list when more entries match the filter. |
In the cards view each card shows the same information and the same buttons.
View buttons
| Conversation | Shown when the entry belongs to a conversation. Opens that conversation's detail page. Subject to the Conversation history permission and, if enabled, Privacy Mode. |
| Detail | Shown when the entry carries extra context. Opens the Log Context Details dialog, a Key / Value table of that context. |
| User | Shown when the entry is linked to a user. Opens the User Information dialog: User ID, Name, Email, Messenger Accounts, Registered date and Role. |
Related guide: Monitoring Logs