Simulation
Open in CMSField-by-field reference for the Simulation group in the agent sidebar: testing the agent with simulated conversations. For step-by-step walkthroughs, see the Test Automation section.
| Page | What it covers |
|---|---|
| Scenarios | The Scenarios tab: writing, organizing, and running simulated conversation scenarios. |
| Results | The Results tab on the same page, and the detail page of each run. |
| Mocks | Mock sets that stand in for tool responses during simulations. Only shown when the feature is turned on for your CMS. |