Dashboard
Open in CMSThe Dashboard shows how much your agent is used: conversations, messages and the actions (function tools) it called, over a time window you choose. Found in the agent sidebar under Home → Dashboard.
Period and Options
| 24 Hours · 72 Hours · 30 Days · 12 Months | The time window for every card and chart on the page. Default: 30 Days. Changing it reloads the whole page in place. |
| More options (three-dot menu) | Holds Download as PDF, which saves the metric cards and charts of the current period as a PDF. Disabled while data is loading or when the period has no data. |
| No Statistics Available | Shown instead of the cards and charts when the selected period has no conversation data. |
Metric Cards
| Total Conversations | Number of conversations in the selected period. |
| Total Messages | Number of messages in the selected period. |
| Average Conversations | Conversations per hour, day or month, depending on the period. |
| Average Messages | Messages per hour, day or month, depending on the period. |
| Average Messages (per-conversation) | How many messages a conversation has on average. |
Conversation Chart
| Total Conversations · Total Messages | Bars per time bucket of the selected period (hours, days or months). Hover a bar to see its values. |
| Click a bar | Opens Selected Period Details and Conversations in Selected Period below the charts for that time bucket. |
Action Usage Pie Chart
| Total Actions | The total number of action (function tool) calls in the period, shown in the middle of the pie. The legend lists each action with its share in percent. |
| Click a slice | Opens Action Usage History below: a bar chart of how often that action was called over the period. Click the same slice again to close it. |
| No function tool usage data available | Shown when the agent called no actions in the period. |
Selected Period Details
Shown after you click a bar in the conversation chart. Close it with the X button.
| Period | The time bucket you clicked. |
| Total Conversations · Total Messages · Average Messages / Conversation | The numbers for that time bucket only. |
| Action Usage Distribution | A pie chart of the actions called in that time bucket, with call counts and percentages. |
Conversations in Selected Period
Shown together with Selected Period Details. Close it with the X button.
| Selected Period | The time bucket, with its conversation and message counts. |
| Time range slider | Narrows the list to part of the time bucket: 10-minute steps for 24 Hours and 72 Hours, hourly steps for 30 Days, daily steps for 12 Months. The value you picked is shown under the slider as Selected. |
| Show Messages | Loads the conversations for the chosen time range. |
| Only contains message · All messages | Filters the list: only conversations in which at least one message was sent, or all of them. |
| Conversation card | Shows who started it (Participant, Guest, or the name of a calling agent), the number of messages, and the first message. Click a card to open the full conversation. When you come back, the panel, slider and filter are restored. |
| Load More | Loads the next batch of conversations. |
| Note | Shown with All messages: conversations that do not contain any messages are deleted automatically after 3 hours. |
Related guide: Dashboard