Patient Concierge
Your front desk receives hundreds of identical messages every day: 'What time is Dr. Andi available?' 'How much is a specialist visit?' 'Is my insurance accepted here?' The Patient Concierge agent answers all of them instantly, around the clock — and before confirming each booking, it collects the patient's chief complaint and visit purpose so the doctor already has context when the patient walks in. Patients get faster answers. Staff spend their time on what matters. Doctors start every consultation better prepared. Satisfaction scores go up without adding headcount.
Measurable Business Impact
Real results teams see within weeks of deployment.
Routine scheduling and info queries are handled automatically, giving front-desk staff their attention back.
Patients get instant answers at 9 PM on a Sunday — with no overtime, no on-call staff, no missed messages.
Zero queues. Patients receive accurate, personalized answers faster than any human agent can type.
Faster, more consistent service translates directly to higher CSAT and lower appointment no-show rates.
How It Works
- Location, hours & facility info
- Doctor schedule & availability lookup
- Appointment booking, reschedule & cancellation
- Pre-visit screening — chief complaint collected before booking
- Real-time queue status check
- Service tariffs & check-up package pricing
- Insurance coverage & cashless network info
- Escalation to human agent when patients are unsatisfied or in emergencies
- Patients seeking instant, 24/7 healthcare access
- Clinic and hospital front-desk teams
- Marketing teams improving first-contact experience
- Operations heads reducing call volume
- HIS integration for live schedule & queue data
- Insurance API and partner connectivity
- Custom escalation for complex cases
- WhatsApp Business & website widget
- Multi-doctor, multi-specialty, multi-branch support
- Bahasa Indonesia & English support
Cost Estimate Simulator
Move the slider to simulate your expected monthly cost based on usage volume.
A Patient Concierge agent creates value when conversations become booked appointments. Cost per successful booking helps show how efficiently the agent turns patient engagement into filled slots.
Estimated Monthly Cost
$600/mo
≈ IDR 9.600.000 / bulan
per successful booking
$1.00
Estimate only. Actual cost depends on message length and conversation complexity.
Estimate includes
- ✓WhatsApp Business API messaging fees
- ✓AI agent processing & language model usage
- ✓Booking, FAQ, reminder & handoff flows
- ✓Live staff handoff inbox + analytics dashboard
Ready to Deploy This Agent?
Start with one use case, go live in days, and scale to your full workflow. No coding, no long-term commitment.