Overview
Billing is how you pay for what your agents do. This page gives you the big picture — what a credit is, the two kinds of credit, where billing lives in the dashboard, and the two ways to get more credit. Everything else in this section drills into one of these topics.
What billing covers
Every time an agent does something — answers a question, searches the web, transcribes audio — it spends a little credit. Billing is simply the system that keeps your credit balance topped up and shows you where it went.
A credit is the unit that pays for agent activity. You don't need to count individual credits in your head; the dashboard tracks them for you. Just remember the simple rule: agents do work, work spends credit, and you keep credit available.
Free vs Paid credit
There are two types of credit, and the app marks each one with a small chip:
| Type | Where it comes from | Notes |
|---|---|---|
| Free | Complimentary credit, e.g. when you start out. | May expire after a while. |
| Paid | Credit you've bought as a top-up, or that a subscription grants you. | The credit you rely on for ongoing use. |
When credit is spent, Free credit is generally used up first so you get the most out of it before it expires. You'll see the Free and Paid chips throughout the billing screens.
Where billing lives
The home of billing is the My Credit page in the dashboard.
Open My CreditIt is organized into tabs:
- Overview — your current balance, a snapshot of usage, and quick actions.
- Transaction — your payment and top-up history.
- Billing — subscription and billing details.
- Payment Method — shown when the legacy payment gateway is active, for managing saved cards.
Tip: Bookmark My Credit — it's the one place you'll return to for anything billing-related.
Two ways to get credit
There are exactly two ways to add Paid credit:
| Way | What it is | Best for |
|---|---|---|
| One-time top-up | A single purchase that adds credit to your balance right away. | Topping up when you need it, paying only for what you use. |
| Subscription | A recurring plan that grants credit on a schedule. | Steady, predictable monthly usage. |
Both are covered in detail later: see Buying Credits and Subscription Plans.
Where to go next
| If you want to… | Go to… |
|---|---|
| Understand how credit is consumed and expires | How Credits Work |
| Buy credit once, right now | Buying Credits |
| Set up recurring credit | Subscription Plans |
| Save a card or auto top-up | Payment Methods & Auto Top-Up |
| Find a past payment or invoice | Transactions & Invoices |
| See where credit was spent | Usage & Reports |
A note on organizations
Credit is tracked at the user level, but usage can be viewed per organization (which requires the Billing role in that organization). The idea of an organization sharing one credit pool, and how the Billing role works, is covered separately in Credits & the Billing Role.
Next step
Ready to understand the credit model in depth? Continue to How Credits Work.