Transactions & Invoices
Every payment, top-up, and subscription charge is recorded so you can look it up later. This page explains the Transaction tab — its columns, what each status means, how to filter to find a specific payment, and where your invoices and receipts live.
Where to find your history
Open My Credit and switch to the Transaction tab. This is your payment history table — one row per transaction.
Open My CreditReading the transaction table
Each row in the table has these columns:
| Column | What it tells you |
|---|---|
| Invoice Number | The unique reference for the transaction — use it when searching or contacting support. |
| Date | When the transaction happened. |
| Transaction Type | How the credit was added (see below). |
| Amount | How much you were charged (in your currency). |
| Status | Where the transaction stands (see below). |
| Total Credit Received | How many credits this transaction added to your balance. |
Transaction types
| Type | Meaning |
|---|---|
| Manual Purchase | A one-time top-up you bought yourself. |
| Auto Topup | An automatic top-up triggered when your balance fell below your threshold. |
| Subscription | Credit granted by your recurring subscription plan. |
| Enterprise | Credit added under an enterprise arrangement. |
What each status means
Status appears as a coloured chip so you can scan the list at a glance:
| Status | Meaning |
|---|---|
| PENDING | The payment has started but isn't confirmed yet. Give it a moment, then refresh. |
| SUCCESS | The payment completed and the credit is in your balance. |
| FAILED | The payment didn't go through. No credit was added; you can try again. |
| CANCELLED | The transaction was cancelled before completing. |
Tip: If a transaction is stuck on PENDING for a long time, check your card and your monthly spending limit, then try again. A FAILED transaction never adds credit, so you won't be double-charged by retrying.
Finding a specific transaction
For a long history, use Search Transaction History to narrow the list. The available filters are:
| Filter | Use it to… |
|---|---|
| From Date / To Date | Limit to a date range. |
| Status | Show only PENDING, SUCCESS, FAILED, or CANCELLED. |
| Invoice Number | Jump straight to one transaction. |
| Transaction Type | Show only Manual Purchase, Auto Topup, Subscription, or Enterprise. |
| Currency | Limit to one currency. |
Then use the buttons:
- Apply — runs the filter and updates the table.
- Clear Filters — resets everything back to the full list.
Worked example: To find a top-up you made last month that didn't go through, set From Date and To Date to last month, set Status to FAILED, and click Apply. The table now shows only that month's failed transactions.
Long lists
When there are more transactions than fit on screen, a Load More control appears at the bottom. Click it to bring in the next batch of older transactions.
Where invoices and receipts live
Where you download an invoice or receipt depends on your payment gateway:
- With Polar: click Open Billing Portal to open Polar's portal. Your invoices and receipts are stored there, where you can view and download them.
- With the legacy gateway: the Transaction tab itself is your record, with the Invoice Number as the reference for each payment.
Tip: Keep the Invoice Number handy whenever you contact support about a payment — it lets the team find the exact transaction immediately.
Next step
Now that you can find any past payment, the next step is seeing where that credit actually went. Continue to Usage & Reports.