Chat
Open in CMSThe Agent Chat screen configures the text-chat experience: the language the agent replies in, how users type or dictate, how answers are rendered, and which controls the chat panel shows. Found in the agent sidebar under Conversation → Chat.
Language & Input
| Dialog Language | Required. Auto makes the agent always reply in the user's language; picking a language (or typing a new one) makes it always reply in that language. The helper text under the field spells out the current choice. |
| Enable Dictation | Lets users dictate their message by speech-to-text in the chat input. When off, the dictation button is hidden. |
| Upload settings note | Image and document upload settings, including Document Upload Restrictions, are on the Model & Context page. |
Response Rendering
| Enforce Markdown Response | Makes the agent format all responses with markdown for better structure and readability. |
| Enable Interactive Options | Lets the agent offer single-select or multi-select option widgets in a response for the user to pick from. Also used for follow-up offers with several directions (Persona → Behavior → Conversation Initiative). |
Canvas
| Enable Charts in Response | Lets the agent generate and display charts and visualizations in responses when appropriate. |
| Show Table in Presentation Panel | In presentation mode, shows tables in the presentation panel instead of the chat panel. |
| Text chat only | These two settings apply to text chat only. A voice call has its own canvas settings on the Voice page, and turning these off does not turn the canvas off during a call. |
Chat Controls
| Enable Copy to Clipboard Button | Shows a copy button so users can copy the agent's responses. |
| Display Feedback Buttons | Shows thumbs up and thumbs down buttons so users can give feedback on responses. |
| Show Chat Timestamp | Shows when each message was sent. Users can hover over it to see the full date and time. |
| Timestamp Format | Shown only when Show Chat Timestamp is on. Relative (5 min ago) or Time (HH:mm). |
Follow-up offers note
| Info box | Says that suggested follow-up questions are replaced by Conversation Initiative on the Behavior page, which sets how much the agent offers next steps after answering, in chat and voice. The link opens Persona → Behavior. |
Conversation History
| Show Conversation History | Lets users view and resume their previous conversations with this agent. |
Saving
| Save | Sticky button at the bottom of the page. Saves all cards at once. |
Moved Elsewhere
| Reference Settings (Enable Reference, Restrict Answer) | Moved to Knowledge → Retrieval |
| Enable User to Change AI Model, Allowed Conversation AI Models | Moved to Conversation → Model & Context |
| Response Suggestions (Suggested Response Type Fixed / Dynamic, Label, Message) | Removed. Use Conversation Initiative on Persona → Behavior. Agents that used Dynamic were moved to Guided with Enable Interactive Options on; Fixed suggestions are no longer shown. Example messages under the welcome message stay on Introduction. |
| Allow Image Upload, Allow Document/File Upload, Document Upload Restrictions (card User Input) | Moved to Conversation → Model & Context (card Attachments); they now also apply to immersive voice calls |
Related guide: Chat