Introduction
Open in CMSThe Agent Introduction screen sets how your agent opens a conversation: the welcome message and the example messages shown at the start. Found in the agent sidebar under Conversation → Introduction.
Welcome Message
| Welcome Message | Required. The opening message shown when a user starts a new conversation with the agent. A rich-text editor. |
| Modify | Chip under the editor. Describe the change you want (for example "make it shorter") and the AI rewrites the current message for you. |
| Insert Variable or Condition | The { } toolbar button inserts a variable such as {{user.first_name}}, {{time.greeting@id}} or {{agent.name}}, or a ready-made {{#if}} condition. Values are filled in for each visitor when the conversation starts; dates and greetings are English unless tagged with a language (@id, or @dialog for the agent's Dialog Language). See Variables and Conditions. |
| Insert Immersive Session Button | Toolbar button that inserts a button into the message which starts an immersive voice session. Its label defaults to "Mulai Sesi Immersive" and can be edited in the editor. |
| Preview | Appears under the editor once the message uses a variable. Turn Signed-in visitor on or off and pick a time of day (Morning, Midday, Afternoon, Night) to see the message as that visitor would. Mistakes in the tags are listed in red. |
| Introduction Placement | As a chat message (the introduction reads as the agent's first remark) or As text below the logo (it reads as text belonging to the page). |
| Alignment | Align left or Align center. Only enabled for As text below the logo. |
Introduction From The Embedding Website
| Choose what websites can send | A pointer card. A website embedding this agent can send its own opening line instead of the Welcome Message. The link opens the Opening lines from websites settings on Channels → Embed, where these switches now live. |
Example Messages
| Displayed Example Messages | Required. How many example messages are shown to the user. |
| Example Messages | Predefined example messages that show users how to talk to the agent. Each row has a regenerate button (the AI writes a new example) and a delete button. |
| Add New Example Message | Adds a row filled with an AI-generated example message. |
Saving
| Save | Saves the page. The CMS preview chat reloads with the new introduction; users see it after you publish. |
Moved Elsewhere
| Suggested Response | Removed. How the agent offers next steps after answering is now Conversation Initiative on Persona → Behavior. The example messages stay on this page. |
| Introduction From The Embedding Website switches | Moved to the Opening lines from websites card on Channels → Embed. These switches only ever applied to a site embedding the agent, so they now sit with the rest of the embedding settings. |
Related guide: Introduction