Billing (Credit Usage)
Open in CMSThe Billing tab of My Credit charts credit usage over time for the organizations where you hold the Billing role, broken down by agent and category.
Open My CreditFilters
| Time Period | 24 Hours, 72 Hours, 30 Days (default), or 12 Months. |
| Select Organization | Lists the organizations where you hold the Billing role. With only one, it is selected for you; with several, pick one to see its data. |
| Select Agent | All agents, or one agent of the selected organization. |
| Categories | Toggle the usage categories shown in the charts. |
| Recent Conversation | Opens Recent Conversation Credit Usage (24h) for the selected agent. Requires an agent and the 24 Hours period. |
Summary and Charts
| Average Usage | Average credit usage over the period. |
| Peak Usage | The highest usage in the period, with its date. |
| Total Credit Usage | Total credits used in the period. |
| Usage Timeline | Bar chart of credit usage over the period. |
| Category Distribution | Pie chart and list of usage per category, with percentages and credits. |
| Empty State | Select an Organization until one is chosen, or No Data Available when the filters match no usage. |
Recent Conversation Credit Usage (24h)
A separate page listing the selected agent's conversations that used credits in the last 24 hours.
| Time Range | When the conversation's usage started and ended. |
| Messages | Number of messages. |
| Credits Used | Credits the conversation used. |
| Chat | Opens the conversation. |
| Credits | Opens Conversation Credit Details. |
| Load More | Loads more conversations. |
Related guide: Usage & Reports