Organization-wide setting that makes conversation content unreadable to everyone — including Owners and Admins — after a retention window.
Open the Organization page → Privacy tab.
Purpose and Access
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| Privacy Mode | Encrypts new conversation content and removes it for everyone once it expires. Off by default. |
| Page Access | Owner/Admin only. |
| Retroactive | No — only messages sent after it's turned on are protected. |
Settings
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| Privacy mode enabled | Master switch. Confirmed via a Turn on privacy mode? dialog before it takes effect. |
| Retention (hours) | 1–168, default 24. Resets every time a new message arrives in the conversation. |
| Hard cap (days) | 1–30, default 7. Absolute limit regardless of ongoing activity. |
| Save privacy settings | Saves the current values. |
Conversation Service Sync
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| Conversation service: up to date | The setting is active and enforced. |
| Conversation service has not received the latest setting | Enforcement is behind; a Resend action is shown. |
| Could not check the conversation service | Status could not be verified; retry shortly. |
What It Affects
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| Transcripts & Conversation Analysis | Show no content, for any role, once expired. |
| Personalization | Not saved while privacy mode is on. |
| SQL DB Reader Query Logging | Turned off. |
| Voice Canvas → WhatsApp | Sending disabled during calls. |
| Statistics | Message counts, tokens, channels, times, and user IDs are still kept. |
| Turning Off | Stops protecting new messages only — already-protected content still expires on schedule and cannot be recovered. |
See Privacy Mode for the full explanation, and Managing Agent Access for the related per-contributor permission.