The AI Models tab of an organization decides which AI models the organization can use and which model powers each platform feature by default. Organizations that are allowed to bring their own AI models also connect their own provider keys here.
Access
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| Owner/Admin | Can view and change everything on this tab. |
| Other Roles | See "You need to be an organization Owner or Admin to manage AI models." |
Predefined models
Platform-managed models. Each card shows the model's alias, a short description, and chips for what it accepts and produces (for example Image in, Document in, Audio out).
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| Switch | Turns the model on or off for the organization. |
| Default chip | Default followed by the features this model powers, for example "Default · Conversation". |
| Locked Switch | A model that is the default for a feature cannot be turned off. Change that feature's default first; the tooltip names the features. |
Custom models (bring your own key)
Shown only for organizations that are allowed to bring their own AI models. Each card shows the alias, provider, masked API key, endpoint or model name, and capability chips.
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| Add custom model | Opens the Add custom model dialog. |
| Model Card | Click a card to open its Edit dialog. |
| Switch | Turns the custom model on or off for the organization. |
| Empty State | No custom models yet. |
Add / Edit Custom Model Dialog
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| Alias | Required. The name the model is known by in the CMS. Must be unique and must not clash with a predefined alias. Cannot be changed after creation. |
| Provider | OpenAI, Azure OpenAI, Azure AI Inference, or DeepSeek. |
| Invocation method | Chat Completion or Response API. DeepSeek supports Chat Completion only. |
| Native model name | The provider's model name, for example gpt-4o-mini. Required unless a deployment name is set. |
| Deployment name | Azure providers only. |
| Endpoint | Required for Azure providers. Optional for DeepSeek, which defaults to https://api.deepseek.com. |
| Response API endpoint | Azure AI Inference only. |
| API key | Required when adding. When editing, leave blank to keep the current key. |
| Short description | Optional summary shown to users. |
| Estimated credit ratio | Optional. Leave 0 if unknown. |
| Capabilities | Switches for Input (Image, Audio, Video, Document) and Output (Image, Audio, Video). Set them from the model's own documentation; they cannot be detected automatically. |
| Document types | Shown when Document input is on. At least one of PDF, DOCX, CSV, TXT, XLSX, PPTX is required. |
| Delete | Edit only. Asks "Delete this model?"; Yes, delete removes it. |
| Create / Save | Creates or updates the model. |
Feature defaults
Choose which model powers each feature. Only models switched on for the organization are offered. Leave a feature unset to inherit the platform default, which is shown as the placeholder. Each change saves immediately.
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| Conversation | Default model for conversations. |
| Summarization | Default model for summarization. |
| Personalization | Default model for personalization. |
| Reranker | Default model for reranking. |
| KB Training | Default model for knowledge-base training. |
| Conversation Analysis | Default model for conversation analysis. |