Users
The Users menu controls who can do what around this specific agent — as distinct from the people who chat with it, or your organization's own membership.
What's Here
| Section | What you configure | Description |
|---|---|---|
| Permissions | Access codes attached to knowledge base content | Restrict which references — documents, videos, chunks — are visible to which users. |
Looking for Participants, Members, Contributor, or Availability? Those are managed from the agent's Users menu directly in CMS; see the reference guides under Help for a full walkthrough of each.